PLEASE CHOOSE ONE OF THE FOLLOWING:

MAC Users of VTC Online University

System Requirements

  • Internet Connection (broadband connection is recommended)

  • Mac OS (OS X 10.3.9 or higher is recommended)

  • Web browser (Firefox is recommended), VTC Player (Intel) , VTC Player (PowerPC) or VTC AIR Player

  • QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • Flash 8 or higher

  • Adobe AIR

    • MAC VTC Player

    VTC Player (Intel), VTC Player (PowerPC)

    The VTC Player is a standalone player that does not require you to use a web browser. However, you must be connected to an ISP and have QuickTime installed.

    Please view the help movie and FAQ before downloading the VTC Player.

    Check the the VTC Player web page for further updates to the VTC Player.

    * It is important for users to log out of the VTC website if using the VTC Player in conjunction with the website. If a user logs into the website and then tries to log in via the VTC Player, the user may get a message indicating that someone else is already logged in using that username and password. This security rule applies to the VTC AIR Player as well.

    Mac VTC AIR Player

    The VTC AIR Player can be used to access VTC Flash based training videos right from your desktop. However, you must be connected to an ISP and have Adobe AIR installed.

    The VTC AIR Player works only with the Online University, not VTC CDs.

    Please view the VTC AIR Player FAQ for additional information.

    Web Browser

      Firefox (recommended)
      Safari
      Opera

    Cookies and JavaScript must be enabled within your web browser of choice.

    Installing QuickTime

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008.

    To properly install QuickTime, choose 'Minimum' for Installation type. You do not have to supply a registration number for a minimum installation. Leave the MIME settings to their default setting. Changing default file associations within the MIME settings may result in the inability to play VTC tutorials. To revert file associations back to default settings, close the QuickTime application and do the following:

    1. Double-click the QuickTime icon.
    2. In the menu, navigate to Preferences and select QuickTime Preferences.
    3. Choose Browser Plug-in within QuickTime settings.
    4. Click on MIME Settings.
    5. Click the Use Defaults button at the bottom.
    6. Close OK and close window.

    If you wish to update your current version of QuickTime:

    1. Open System Properties.
    2. Double-click the QuickTime icon.
    3. Choose Update Check within QuickTime settings.
    4. Click the Update button.
    5. Check the box Check for Updates Automatically if you want to automatically check for QuickTime updates.
    6. Close the Window.

    Potential Issues / Solutions

    Is QuickTime running properly?

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008).

    QuickTime Click here to test if your system is set to properly stream QuickTime content.

    Click here for further discussion on QuickTime playback issues and solutions.

    * Archived versions of QuickTime may be downloaded here.


    Enable Cookies

    Enable cookies within your browser to accept from VTC.

    To enable cookies within your web browser, consult the help section of the browser application and do a search for cookies.


    Have you emptied your cache lately?

    Empty your web browser's cache if you have a problem viewing web content from VTC.

    Emptying cache via Safari:

    1. Open Safari
    2. Highlight Safari on the menu bar and select Empty Cache.

    * You may select Reset Safari to clear cache, cookies, history, and Downloads window.


    OS 9 Users

    The most efficient and reliable browser for OS 9 that we've found is iCab 3.0.3.

    Another alternative is Netscape 7.0.2.


    Firewalls, Routers, Anti-Virus and Security Issues

    Error messages using a web browser, VTC Player, or VTC AIR Player, with software based firewalls:

  • Window hangs on "Loading movie" and or, your browser crashes.

  • "You are not connected to the Internet. Please quit the application, connect, and start again."

  • "We have been unable to authenticate your username and password, and cannot play this movie. Please accept our apologies".

  • VTC Player hangs on "Connecting to Server".

    • Please make sure that you have downloaded the latest version of the VTC Player.

    If you have a router or software based firewall in place---Norton, McAfee, ZoneAlarm, Tiny Firewall, Brickhouse, etc.---make sure your firewall or router settings are open to the following:
    • VTC Player, VTC AIR Player, QuickTime, Adobe AIR, Flash
    • *.vtc.com
    • ports 80 and 443
    • TCP
    • Grant incoming and outgoing or to and from access to the followingIP range: 67.208.88.37-.57
    • If using the VTC AIR Player, be sure that Adobe AIR and Flash are granted appropriate access and that the RTMP protocol (default port uses 1935) is not blocked.
    VTC does not provide technical support for Internet security applications (Norton, McAfee, etc.) or operating systems.

    If you have a Linksys router, click here.

    If you have a Netgear router, click here.

    If using a proxy server, be sure that JavaScript and cookies are enabled.

    For additional information regarding firewalls and proxy settings see QuickTime and Firewalls.


    Ad Blocking using Norton Internet Security

    To create a rule to Ad Block using Norton Internet Security click here.


    Misc VTC Player Error Messages

  • Permission error when trying to launch the VTC Player

    • Make sure that the user account has permission granted to the VTC Player if application limitations are set within System Preferences. When added, the VTC Player will not appear in Applications; it will appear in Other.

  • VTC Player gives "Unable to write preferences file" message

    • The Mac VTC Player places the necessary files within your Library/Preferences folder. Make sure that the folder has Read/Write access for the designated user account.

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    Mac VTC CD Users

    System Requirements

  • Mac OS (OS X 10.3.9 or higher needed to install QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • QuickTime 7

  • VTC Player

    • View the VTC Player help movie before installing the VTC Player.

    The VTC Player FAQ page provides additional helpful information.

    * To play a tutorial within the VTC Player, make sure that you double click on a tutorial link, or highlight a link and click the PLAY button on the right of the VTC Player. Clicking the QuickTime icon only checks the tutorial off as previously viewed.

    Potential Issues / Solutions

    If a CD freezes when playing tutorials, simply download the latest VTC Player, or revert your QuickTime back to the version that came with your CD.

    Mac OS X VTC Player

    The VTC Player comes with a help movie for viewing.


    "Error loading movie Preferences 3.5."

    This message pops up every once in awhile the first time accessing the VTC Player. Simply click the OK button.


    Virtual Memory

    In some extreme cases, it may be necessary to turn the Virtual Memory OFF on an OS 9 system. This is a rarity and should be the last option explored.

    To locate Virtual Memory on your system, go to your Apple menu. Click on Control Panel and in the Memory area, set Virtual Memory to OFF.


    Older CDs (pre-2000) do not work with new VTC Player

    You will need a patch to play tutorials from the CD. All tutorials will play in Classic (OS 9) mode.

    E-mail us for the VTC Patch and be sure to include within the e-mail the CD giving you the problem and the date it was purchased.


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    WIN Users of VTC Online University

    System Requirements

  • Internet Connection (broadband connection is recommended)

  • Windows 7, Vista, XP (with Service Pack 2), 2000 (with Service Pack 4)

  • Web browser (Firefox is recommended), VTC Player (WIN) or VTC AIR Player


  • QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • Flash 8 or higher

  • Adobe AIR

    • WIN VTC Player

    VTC Player (WIN)

    The VTC Player is a standalone player that does not require you to use a web browser. However, you must have an active Internet connection and QuickTime installed.

    View the VTC Player help movie and FAQ before installing the VTC Player.

    Once the VTC Player is clicked, save it to your desktop.

    The file will be called vtcpcplayer.zip and you will need to unzip this file using WinZip, or other decompression software.

    Get an Evaluation Version of WinZip

    Check the the VTC Player web page for further updates to the VTC Player.

    * It is important for users to log out of the VTC website if using the VTC Player in conjunction with the website. If a user logs into the website and then tries to log in via the VTC Player, the user may get a message indicating that someone else is already logged in using that username and password. This security rule applies to the VTC AIR Player as well.

    VTC AIR Player

    The VTC AIR Player can be used to access VTC Flash based training videos right from your desktop. However, you must be connected to an ISP and have Adobe AIR installed.

    The VTC AIR Player works only with the Online University, not VTC CDs.

    Please view the VTC AIR Player FAQ for additional information.

    Web Browser

    Firefox (recommended)
    Internet Explorer
    Opera

    Cookies and JavaScript must be enabled within your web browser of choice.

    Installing QuickTime

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008).

    To properly install QuickTime, choose 'Minimum' for Installation type. You do not have to supply a registration number for a minimum installation. Leave the MIME settings to their default setting. Changing default file associations within the MIME settings may result in the inability to play VTC tutorials. To revert file associations back to default settings, close the QuickTime application and do the following:

    1. Go to Start.
    2. Open the Control Panel.
    3. Double-click the QuickTime icon.
    4. Choose Browser Plug-in within QuickTime settings.
    5. Click on MIME Settings.
    6. Click the Use Defaults button at the bottom.
    7. Click OK and close window.

    After installing QuickTime, please follow the steps below:

    1. Click Start, Control Panel, and look for a large blue Q.
    2. This is the QuickTime Settings icon. Double click on it.
    3. In the Settings window open the drop down menu and select Connection Speed.
    4. Select your current dial-up connection.
    5. Click OK.
    6. Close out of QuickTime settings.
    7. Close out of Control Panel.


    Potential Issues / Solutions

    Is QuickTime running properly?

    QuickTime 7 is a required element for viewing all courses within the VTC Online University library.

    * QuickTime 6 users will not be able to view high bandwidth versions of VTC tutorials released after April 2008.

    Check to make sure QuickTime is properly configured on your system by navigating here.

    NOTE: A 64-bit version of QuickTime for Windows is not available from Apple at this time and therefore QuickTime functionality is not available for some applications.

    To determine if the operating system is 64-bit or 32-bit click here.

    You may need to revert to a previous version within the Compatibility section of QuickTime Properties.

    If the problem persists after a re-installation of QuickTime, you can try to modify the system's hardware acceleration settings. To do this, follow the steps below:

    1. Navigate to the system's Display Settings.
    2. Click the Advanced Settings button.
    3. Click the Troubleshoot tab.
    4. Adjust the hardware acceleration slider.
    5. Click the Apply button.
    6. Click the OK button.

    If the suggestions above do not remedy the crash problem (particularly for Windows 7 users), set QuickTime to Safe mode (GDI only), thus disabling DirectX and OpenGL functionality within QuickTime. To do this, follow the steps below:

    1. With the QuickTime application open, select Preferences.
    2. Click the Advanced tab.
    3. Check the Safe mode (GDI only) option.
    4. Click the OK button.

    If the suggestions above do not help, know that some users (particularly 64-bit users) have experienced improved performance by reverting back to QuickTime 7.0.4.

    NOTE: We recommend you use Firefox or the 32-bit version of Internet Explorer. If both 64 and 32-bit versions of IE are on your system, launch the 32-bit from the following directory:"C:\Program Files (x86)\Internet Explorer\iexplore.exe"

    Some users have also had success using QuickTime Alternative Lite, which plays all necessary .mov files without having to install the QuickTime Player itself.

    Uninstall the QuickTime Player first before installing QuickTime Alternative Lite.

    * VTC strongly recommends you first try playing the demo offerings before making any purchase from VTC.

    Please refer to the Apple support note QuickTime 7: Supported Operating Systems for the latest compatibility information.

    Click here to test if your system is set to properly stream QuickTime content.

    Click here for further discussion on QuickTime playback issues and solutions.

    Windows 2000 with Service Pack 4 users should download QuickTime 7.1.6.

    Archived versions of QuickTime may be downloaded here.

    ActiveX error message using Internet Explorer

    We recommend Firefox for Windows users, as it is more secure and reliable. If this is not a viable option, please do the following:

    1. Launch Internet Explorer.
    2. Navigate to Tools and click Internet Options.
    3. Click on the Security tab.
    4. Set the slider to Medium and click OK. To set a Custom level, proceed to the next step.
    5. Click the Custom button.
    6. The following options must be set to Enable:

  • Binary and script behaviors
  • Run ActiveX controls and plug-ins
  • Script ActiveX controls marked safe for scripting

    • 7. Click the Apply button.
    8. Click the OK button.


    Microsoft Windows Automatic Updates

    If you experience problems with QuickTime after installing Windows updates, you should update your system's QuickTime software.

    1. Open the Control Panel.
    2. Double click the QuickTime icon to open.
    3. In the QuickTime Settings dropbox, click on Update Check.
    4. Click the Update and install additional QuickTime software radio button and click the Update button.
    5. Make sure that the box for Check for Updates Automatically is checked.
    6. Exit QuickTime Settings.
    7. Exit the Control Panel.

    Enable cookies within your browser window.

    To enable cookies within your web browser, consult the help section of the browser application and do a search for cookies.

    Video tutorial crashes while scrolling

    If the audio disappears, or your browser crashes while clicking to fast forward within a tutorial, let the tutorial fully load to your system and instead try clicking and dragging on the scroll bar to desired sections. If the problem persists, switch to a different browser, or use the VTC Player to view tutorials.


    Have you deleted your Temporary Internet files lately?

    Delete your web browser's Temporary Internet files if you have a problem viewing web content from VTC.

    To do so within Internet Explorer do the following:

    1. Click on Tools to open the menu.
    2. Click Internet Options.
    3. Click on the General tab.
    4. Click the Delete Files button and the box to Delete Offline Content as well.
    5. Click the OK button.

    * You may want to delete your cookies as well if deleting just your cache does not work.

    Consult the web browser application's help menu for help with other browsers.


    Firewalls, Routers, Anti-Virus and Security Issues

    Error messages using a web browser, VTC Player, or VTC AIR Player, with software based firewalls:

  • Window hangs on "Loading movie" and or, your browser crashes.

  • "You are not connected to the Internet. Please quit the application, connect, and start again."

  • "We have been unable to authenticate your username and password, and cannot play this tutorial. Please accept our apologies".

  • VTC Player hangs on "Connecting to Server".

    • Please make sure that you have downloaded the latest version of the VTC Player.

    If you have a router or software based firewall in place---Norton, McAfee, ZoneAlarm, Tiny Firewall, Brickhouse, etc.---make sure your firewall or router settings are open to the following:
    • VTC Player, VTC AIR Player, QuickTime, Adobe AIR, Flash
    • *.vtc.com
    • ports 80 and 443
    • TCP
    • Grant incoming and outgoing or to and from access to the followingIP range: 67.208.88.37-.57
    • If using the VTC AIR Player, be sure that Adobe AIR and Flash are granted appropriate access and that the RTMP protocol (default port uses 1935) is not blocked.
    * Norton 360 users may experience an issue in which all movie windows appear with a "Fraud Monitoring is on" toolbar at the top. This prevents the user from seeing the play button at the bottom of the movie window. To remove this bar (as it serves no real purpose other than to reveal that the option itself is activated), first navigate to the Tools menu within your web browser. Under Toolbars, check off the Show Norton Toolbar option.

    VTC does not provide technical support for Internet security applications (Norton, McAfee, etc.) or operating systems.

    If you have a Linksys router, click here.

    If you have a Netgear router, click here.

    If using a proxy server, be sure that JavaScript and cookies are enabled.

    For additional information regarding firewalls and proxy settings see QuickTime and Firewalls.


    Ad Blocking using Norton Internet Security

    To create a rule to Ad Block using Norton Internet Security click here.


    Security Zone parameters set within Internet Explorer can block VTC content

  • You are at our website trying to choose a country and can't enter our Login Page

  • You click on a link on our website and nothing happens:

    • Please do the following to modify security zone parameters

    1. Launch Internet Explorer.
    2. Navigate to Tools and click Internet Options.
    3. Click on the Security tab.
    4. Click the Trusted Sites icon and move the slider to Medium.
    5. Click the Sites tab.
    6. Type *.vtc.com and click OK to add the entry.
    7. Click OK again to close the window.

    If using a different web browser, consult the help section for security setup instructions.

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    WIN VTC CD Users

    System Requirements

  • Windows 7, Vista, XP (with Service Pack 2), 2000 (with Service Pack 4)

  • QuickTime 7 (all courses released prior to April 2008 require QuickTime 6)

  • VTC Player

    • View the VTC Player help movie before installing the VTC Player.

    The VTC Player FAQ page provides additional helpful information Opens in POP Up Window.

    Potential Issues / Solutions

    VTC Player crashes

    QuickTime is a required element to play tutorials from your VTC CD. Check to make sure QuickTime is properly configured on your system by navigating here.

    NOTE: A 64-bit version of QuickTime¨ for Windows is not available from Apple at this time and therefore QuickTime functionality is not available for some applications.

    To determine if the operating system is 64-bit or 32-bit click here.

    If the problem persists after a re-installation of QuickTime, you can try to modify the system's hardware acceleration settings. To do this, follow the steps below:

    1. Navigate to the system's Display Settings.
    2. Click the Advanced Settings button.
    3. Click the Troubleshoot tab.
    4. Adjust the hardware acceleration slider.
    5. Click the Apply button.
    6. Click the OK button.

    If you suggestion above do not remedy the crash problem, set QuickTime to Safe mode (GDI only), thus disabling DirectX and OpenGL functionality within QuickTime. To do this, follow the steps below:

    1. With the QuickTime application open, select Preferences.
    2. Click the Advanced tab.
    3. Check the Safe mode (GDI only) option.
    4. Click the OK button.

    If the suggestions above do not help, know that some users (particularly 64-bit users) have experienced improved performance by reverting back to QuickTime 7.0.4.

    Some users have also had success using QuickTime Alternative Lite, which plays all necessary .mov files without having to install the QuickTime Player itself.

    Uninstall the QuickTime Player first before installing QuickTime Alternative Lite.

    Loading window holds on "Initializing Application"

    1. Click the Change Settings button upon launching the player.
    2. Click the Reset Defaults button within the Preferences window.
    3. Click the OK button.

    If the problem persists, try one of the archived versions of the VTC Player. They will allow you to view tutorials in CD mode, but not authorized or demo online mode.

    2006 version
    2005 version
    2003 version

    VTC Player suddenly disappears while loading

    If running McAfee or Norton Anti-Virus, disable it and try again. If successful, consider installing and running another anti-virus application. Free alternatives are downloadable from AntiVir or AVG. VTC does not provide technical support for these applications.


    "Error loading movie Preferences 3.5."

    This message pops up every once in awhile the first time accessing the VTC Player. Simply click the OK button.


    Video in VTC Player is blurry or distorted

    Play some tutorials within the folder on the CD named "movies". If the tutorials look fine playing through QuickTime, check to make sure your Hardware Acceleration is set to Full. The VTC Player needs a full rate to perform optimally.

    1. Right click on Desktop and choose Properties.
    2. Click the Advanced button.
    3. Click the Troubleshoot tab and slide the hardware acceleration slider to Full.
    4. Click Apply and then OK.

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    Linux Users

    Click here for a detailed explanation of how to use the VTC Player on a Linux machine.

    All VTC courses released after Dec 2007 are avilable in Flash format, allowing Linux users to play VTC content via a web browser. Flash 8 or higher is required for playback.

    Linux users may view VTC tutorials online via the VTC AIR Player (does not allow viewing from CD).

    Adobe AIR for Linux is required.

    Please view the VTC AIR Player FAQ for additional information.

    You can find a full list of courses available in Flash format here. Select Yes for Flash Availability.

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    Administrating an Account

    You must be logged in to administer an account, download work files (if available), add/edit/delete bookmarks and notes, check usage reports, add/delete courses to a course list, or apply for a certificate.

    Please visit our Customer Service - FAQ for further details.

    Click here for a full list of our VTC Offices.

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    Login Problems

    VTC uses a login system to control access to the VTC Online University.

    Be sure that if your web browser stores username and password information (Password Manager in Firefox, AutoComplete in Internet Explorer, AutoFill in Safari) that the authentication details for VTC are correct. Also, verify that you have no extra spaces in either the username or password and remember that any characters in both the username and password are cAsE sEnSiTiVe.

    Click here if you have forgotten your password.

    When logging in via the website, please remember to click the Logout button when finished with the system. Users who simply shut down their browser and fail to click the Logout button may not be able to log back in for up to 30 minutes. The system will automatically log out a user who has not played a movie within 30 minutes. Users can log back in after the 30 minute timeframe has passed.

    It is important for users to log out of the VTC website if using the VTC Player in conjunction with the website. If a user logs into the website and then tries to log in via the VTC Player, the user may get a message indicating that someone else is already logged in using that username and password.

    If you are experiencing any difficulties, please wait 30 minutes and try again. If you do not find a solution on these pages, please contact us.